GENERAL DESCRIPTION OF THE SERVICE

Officine MDE Biora Federico with registered office in Via Villarbasse 13 10090 Reano (To) Italy, registered in the Companies Register of Turin (n.TO-1183909), is owner of the site www.mdebikes.com

Acceptance of general conditions of sale 

The contract between Officine MDE Biora Federico and the Customer shall be concluded with the acceptance, even partial, by Officine MDE. This acceptance is automatic, unless otherwise communicated by the Client mode. By placing an order, the customer claims to have read all the instructions provided during the purchase procedure and accept the general conditions and payment transcribed below.

If the customer is a consumer, once the online purchase procedure is ended, will print or save an electronic copy but to keep these general conditions of sale, subject to the requirements of Art. 3 and 4 of Decree No. 185/1999 on distance selling.

It excludes any claim of the Customer to damages or compensation, and any contract or tort liability for any direct or indirect personal and / or property, caused by the rejection, even partial, of an order.

How to Buy

The customer can buy products in the web catalog of www.mdebikes.com the time the order and viewable online at (URL) www.mdebikes.com as described in the relevant information sheets. The customer can order also products not available immediately. It is understood that the picture accompanying the description of a product may not be fully representative of its features but differ in color, size, and accessories in the picture. All support information for purchase are intended as mere material for general information, not due to real characteristics of a single product.

The correct order receipt , is confirmed by Officine MDE through an answer by e-mail, sent to the email address supplied by the customer. This confirmation message will contain date and time of execution order and a ‘Customer Order Number’, to be used in any further communication with Officine MDE. The message will include all data entered by the customer who agrees to verify the correctness and communicate any corrections, as described in this document.

In the case of non-acceptance, Officine MDE ensure timely notification to the customer.

Right of withdrawal

Under Article. 5 DL 185/1999, if the customer is a consumer ( a person who purchase goods for purposes not related to his professional activity, or does the purchase by not indicating in the order form a VAT number reference ), has right to terminate the purchase contract for any reason, without explanation. To exercise this right, the customer must send Officine MDE notice within 14 days of receipt of the goods. For spare parts and components we will refound the full amount.  For frameset and bicycles with standard geometry it will be charged 30% on the price of the object as restocking charges. In case of custom-made frames and bicycles , a cost of 50% will be applied to the item price.
Shipping charges for returns are to charge of the customer. The goods must be returned intact, unused, complete with all its parts and in original packaging.

Order not yet processed cancellation

The customer can cancel an order not yet processed at any time. No compensation will be required within 7 days from order confirmation.  If the customer paid a deposit for a frame or a bicycles and ask the cancellation within 7 days from order confirmation, we will refound the full deposit amount. If cancellation is requested after 7 days from order confirmation, we will not refound the deposit amount. 

Warranty

All new products on www.mdebikes.com enjoy the official warranty of 2 years. The used products have a 1 year warranty.

All products sold by Officine MDE are covered by manufacturer’s standard warranty and the 24-month warranty for defects, according to DL 24/02. To use the warranty, the customer will keep the invoice sent with the goods.

The manufacturer’s standard warranty is provided as explained in the documentation included in the packaging of the product. If, as a result of intervention by an Authorized Service Center, the defect is not covered by the manufacturer’s standard warranty, the customer will be charged for any costs of verification and recovery required from authorized, as well as transportation costs, if supported by Officine MDE.

The warrenty of 24 months in accordance with Decree 24/02 applies to products that present a lack of conformity, provided that the product is used correctly, respecting its intended use and as provided in the technical documentation. This guarantee is for private consumption (a person who buys goods for purposes not related to his professional activity, or making a purchase order form without indicating a reference to VAT). In case of lack of conformity, Officine MDE provides for the restoration of conformity by repair / replacement or reduction of price.

Shipping costs for the return of the goods Officine MDE are to charged to the customer. Shipping costs for the return of the product replaced or repaired shall be borne by Officine MDE.

The timing of replacement or repair of any product depends solely on the policies of the manufacturer.

In the event that, for whatever reason, is unable to make its customers a product warranty (repaired or replaced), Officine MDE will proceed at its own discretion to refund the amount paid or to replace it with a product of equal or superior characteristics.

No damage can be obtained from Officine MDE for any delays in repairs or replacements.

In cases where the application of the warranty providing for the return of the product, the product must be returned by the customer (at his cost) in the original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables , etc.); To limit damage to the original package, we recommend, when possible, to put in a second box; It should be avoided in all cases the attachment of labels or tape directly on the original product packaging.

Complaints

Any complaint must be addressed to:

Officine MDE di Biora Federico Via Villarbasse 13 10090 Reano (To) Italy

Applicable law

The sales contract between the customer and Officine MDE is concluded in Italy and regulated by Italian law. For the solution of civil and criminal litigation arising from the conclusion of this contract of distance selling, if the customer is a consumer, the local jurisdiction is that of the reference hole of his town of residence; in all other cases, the local jurisdiction is the only forum in Turin.

Availability, packaging, payment methods, shipping times and costs

Officine MDE owner of www.mdebikes.com will confirm the acceptance of the order by sending an automatic e-mail summary to the e-mail address indicated by the customer.
The availability of the goods and the indication of shipping times are defined in the sheets of each product.
The material ready for delivery is indicated with the words “shipping within 48h”. For products not available immediately the average time required for delivery is indicated.
For new frames and whole bikes, the maximum delivery time is 60 days. We calculate the delivery time from the days of receipt of the payment or down payment.
However, despite our commitment, it could happen that, due to delays, sudden unavailability of the product at the distributors, etc., the estimated shipping times on our site are not respected. In this case an e-mail will be sent with an indication of the expected time for the arrival of the missing: the customer at any time has the right to change or cancel. For all products delivered Officine MDE will issue an invoice with the data provided by the Customer.

Officine MDE prepares the goods contained in the order and entrusts it to the Courier with the original packaging of the manufacturer or with cardboard boxes suitably closed with tape and / or plastic bags. Courier delivery times vary depending on the payment method chosen:

Paypal Payment (Credit Cards or PostePay) : the products are entrusted to the Courier the same day or the working day after the order acceptance.

Wire Transfer : the products are entrusted to the Corriere on the working day following the receipt of the payment of the amount on the current account indicated by Officine MDE (on average 3/5 Business Days from the provision of payment by of the Customer).

Cash on delivery (only Italy) : the products are entrusted to the Courier the same day or the working day following the order confirmation.

Deliveries are made on working days, from Monday to Friday, no holidays.
Shipments will normally be made by BRT courier.

Delivery times and shipping costs

The delivery times of the Courier to the customer’s domicile listed below are to be considered indicative as they may undergo variations due to force majeure, inconvenient traffic and road conditions, strikes or the Authority’s act.

We use BRT courier.

BRT usually delivers in 1/2 working days in Italy and 4/5 days in Europe countries.

Delivery costs are calculated automatically according to the weight (to be understood as weight / volume ratio) of the packaged product, as indicated:

Italy:
0-3 Kg: Euro 8.00 + VAT (Small parts)
3-10 Kg: Euro 12.00 + VAT (Medium parts)
10-20 Kg: Euro 20.00 + VAT (Single frame)
20-30 kg: Euro 34.43 + VAT (Whole bike)
30-50 Kg: Euro 45.00 + VAT (Box for 5 frames)

Euro 1: Austria, Belgium, Germany, Luxembourg, France
0-2 Kg: Euro 12.00 + VAT (Small parts)
2-5 Kg: Euro 16.00 + VAT (Small parts)
5-15 Kg: Euro 24.00 + VAT (Single frame)
15-30 kg: Euro 45.00 + VAT (Whole bike)

Euro 2: Spain, Slovenia, Poland, Netherlands, Montenegro, Monaco, Hungary, Czech Republic, United Kingdom (UK)
0-2 Kg: Euro 15.00 + VAT (Small parts)
2-5 Kg: Euro 18.00 + VAT (Small parts)
5-15 Kg: Euro 26.00 + VAT (Single frame)
15-30 kg: Euro 45.00 + VAT (Whole bike)

Euro 3: Switzerland, Slovakia, Serbia, Liechtenstein, Bosnia and Herzegovina
0-1 Kg: Euro 18.00 ex VAT (Small parts)
1-5 Kg: Euro 26.00 ex VAT (Medium parts)
5-15 Kg: Euro 50.00 ex VAT (Single frame)
15-30 kg: Euro 80.00 ex VAT (Whole bike)

Euro 4: Portugal, Lithuania, Finland, Estonia, Denmark, Sweden
0-1 Kg: Euro 16.00 + VAT (Small parts)
1-5 Kg: Euro 23.00 + VAT (Medium parts)
5-15 Kg: Euro 35.00 + VAT (Single frame)
15-30 kg: Euro 70.00 + VAT (Whole bike)

Euro 5: Norway
0-1 Kg: Euro 25.00 ex VAT (Small parts)
1-5 Kg: Euro 40.00 ex VAT (Medium parts)
5-15 Kg: Euro 80.00 ex VAT (Single frame)
15-30 kg: Euro 130.00 ex VAT (Whole bike)

Standard delivery is made on Business Days from 08.30 to 18.00.
In case of absence of the Customer, the Courier leaves a notice of passage (pays into the mailbox or sticker on the bell) and retries the delivery on the next Business Day. In case of further absence, the Customer is contacted directly by the Courier for the third attempt. If this delivery attempt is not successful, the Customer will be contacted by Officine MDE staff to define a further delivery. If the fourth attempt is to have a negative result, the product is returned to Officine MDE with consequent cancellation of the order. The costs of parking or storage at the courier are at the expense of Officine MDE for the first 2 days, after which they will be charged to the customer. No delivery to the floor.

We remind you that it is imperative to check the condition of the packaging upon acceptance of the goods, making sure that:

_the package is intact, not damaged, not wet, without noises that could think of internal breakages and in any case conforms to the standard characteristics of a package;
_the number of packages / parcels corresponds to that indicated on the transport document.

In case of doubt and to guarantee a fast and efficient after-sales service, please accept the package by signing  “withdrawal with reserve” specifying the reasons.
Without written reservation it will not be possible to claim for damage to the goods.

Shipment consultation: it is possible to monitor the shipment on www.brt.it

Shipping claims

Any complaint regarding the deliveries of the products and their characteristics at the time of delivery must be reported to Officine MDE or by mail info@mdebikes.com or to the number 0039 3485800864

Damaged products or mismatch of packages : any external damage or non-correspondence of the number of packages must be immediately notified to the Courier, with the words “withdrawal with reserve” on the courier accompanying document and must they must also be reported, within 8 days, through the means of communication indicated above.
The loss of goods by the shipper entitles the purchaser to receive a new shipment within the time necessary for the evasion of the practice.

Delivery delays : Complaints can be submitted from the 6th working day following the effective shipment.

Complaints must include the description of the object and the grounds for complaint. Officine MDE does not avail itself for the settlement of the disputes of the extra-judicial composition bodies provided for by art. 19 of Legislative Decree 70/2003; therefore any disputes will be the responsibility of the ordinary Judge.Shipping claims